Shipping Policy
Shipping Policy
Delivering Beauty To Your Door
At Novethique™, we believe every jewelry piece should arrive safely and beautifully prepared for the moments that matter.
Our shipping process is designed to ensure your order is handled carefully, securely delivered, and supported throughout the entire journey.
Please review the information below regarding order processing, shipping timelines, and delivery expectations.
Our Fulfillment Approach
To provide a diverse collection of thoughtfully designed jewelry while maintaining efficient inventory management, some Novethique™ products may be fulfilled through trusted fulfillment partners and distribution facilities located in different regions.
This approach allows us to:
✔ Offer a wider selection of jewelry designs
✔ Maintain efficient inventory management
✔ Provide reliable delivery options
✔ Serve customers across different regions
We appreciate your understanding and support as we continue improving our shopping experience.
1. Order Processing
Every order is carefully reviewed before shipment to help ensure order accuracy and product quality.
Processing Time
Standard Processing: 2–5 Business Days
High-Demand Periods: Up to 7 Business Days
Please note that processing time does not include shipping transit time.
Shipping Fee
We currently offer:
Flat Rate Shipping: $5.99 per order
Shipping fees are displayed during checkout before payment is completed.
2. Estimated Delivery Times
Delivery times vary depending on destination, carrier availability, and local logistics conditions.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 8–15 Business Days |
| Canada | 10–16 Business Days |
| United Kingdom | 10–16 Business Days |
| Australia | 10–18 Business Days |
| Other International Destinations | 12–20 Business Days |
Please note that delivery estimates are provided for reference only and are not guaranteed delivery dates.
Unexpected delays caused by weather conditions, customs inspections, transportation disruptions, or carrier issues may occasionally occur.
3. Shipment Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking Updates
Tracking details may take 1–5 business days to become active after shipment.
It is normal for tracking information to remain unchanged while packages move between transit facilities.
Delivery updates are provided directly by the shipping carrier.
If you have concerns regarding your shipment status, our support team is always available to assist.
4. International Customs & Import Charges
For international shipments, local customs authorities may occasionally apply duties, taxes, or import fees.
Customers are responsible for any charges imposed by their country's customs regulations.
Please note:
- Novethique™ does not control customs policies.
- Import fees vary by country.
- Customs inspections may result in additional delivery delays beyond our control.
5. Order Changes & Cancellation Requests
We work quickly to process orders and prepare shipments.
If you need to update your shipping information or request a cancellation, please contact us as soon as possible at:
Modification Window
Requests submitted within 12 hours of purchase may be eligible for modification or cancellation.
Once an order has entered processing or shipment preparation, changes may no longer be possible.
6. Damaged, Missing, or Lost Packages
Customer satisfaction remains one of our highest priorities.
Damaged Deliveries
If your package arrives with visible damage:
✔ Contact us within 72 hours of delivery
✔ Include photographs showing the product and packaging condition
✔ Our team will review the issue and provide an appropriate resolution
Lost Packages
If a shipment is confirmed lost by the carrier, we will work with you to arrange a replacement or alternative solution whenever applicable.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
Novethique™ cannot guarantee reimbursement for orders shipped to incorrectly entered addresses.
Please review your shipping information carefully before completing your purchase.
Need Assistance?
Our customer support team is happy to help with any shipping-related questions.
Customer Support
Company Name:
Hebei Xiongan Caixiong Technology Co., Ltd.
Email:
service@novethique.com
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Novethique™.
We appreciate your trust and are committed to providing a secure, convenient, and enjoyable shopping experience from checkout to delivery.