FAQ
Frequently Asked Questions (FAQ)
1. What products does Novethique™ offer?
Novethique™ offers thoughtfully designed jewelry collections, including necklaces, bracelets, earrings, rings, and other elegant accessories created to complement everyday style and special occasions.
2. How long does shipping take?
Most orders are processed within 2–5 business days. Delivery times vary depending on the destination, but most customers receive their orders within 8–15 business days after shipment.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information. Please note that tracking updates may take several business days to appear after the shipment is dispatched.
4. Do you ship internationally?
Yes. Novethique™ proudly serves customers in many countries worldwide. Shipping availability and delivery times may vary depending on your location.
5. Can I modify or cancel my order?
If you need to make changes to your order, please contact our support team as soon as possible. Requests submitted before your order enters processing may be accommodated. Once an order has been processed or shipped, modifications may no longer be available.
6. What payment methods do you accept?
We accept secure payments through major credit cards, debit cards, and other available payment methods displayed during checkout.
7. What is your return policy?
We offer a 30-day return period for eligible items. Products must be returned unused, in their original condition, and with original packaging whenever possible. Please review our Return & Refund Policy for complete details.
8. What should I do if my jewelry arrives damaged?
If your order arrives damaged or defective, please contact us within 72 hours of delivery and provide photos of the item and packaging. Our team will review the issue and assist with an appropriate solution.
9. Are the product colors exactly as shown online?
We make every effort to display jewelry colors and details accurately. However, slight variations may occur due to different screen settings, lighting conditions, and device displays.
10. How do I choose the right jewelry size?
For rings, bracelets, and other size-specific items, please refer to the sizing information provided on the product page. If you need assistance selecting the right size, our customer support team will be happy to help.
11. How should I care for my Novethique™ jewelry?
To help maintain the beauty of your jewelry, we recommend keeping pieces away from excessive moisture, perfumes, chemicals, and prolonged exposure to water. Store your jewelry in a dry place when not in use and follow any specific care instructions provided with your product.
12. Will I receive an order confirmation?
Yes. After completing your purchase, an order confirmation email will be sent to the email address provided during checkout.
13. Do you offer promotional discounts?
From time to time, Novethique™ may offer special promotions, seasonal sales, or exclusive subscriber offers. Joining our email list is a great way to stay informed about upcoming offers.
14. Is my payment information secure?
Yes. All transactions are processed through secure payment providers using encrypted checkout technology designed to protect your personal and payment information.
15. How can I contact customer support?
You can reach our customer service team at:
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Our team is always happy to assist with questions about jewelry products, orders, shipping, returns, care instructions, or general inquiries.
Company Information
Company Name:
Hebei Xiongan Caixiong Technology Co., Ltd.
Customer Service Email:
service@novethique.com