Contact us
Contact Us
We’d Love to Hear From You
At Novethique™, we believe every piece of jewelry tells a story. Whether you have questions about our collections, need assistance with an order, or would like to learn more about our designs, our customer support team is here to help.
We are committed to providing thoughtful, responsive service and ensuring every customer enjoys a smooth and memorable shopping experience.
Get In Touch
Email Support
For questions regarding our jewelry collections, orders, shipping, returns, or general inquiries, please contact us by email. Our support team will respond as soon as possible.
Company Information
Company Name
Hebei Xiongan Caixiong Technology Co., Ltd.
Customer Service Email
service@novethique.com
Customer Service Hours
🕒 Monday – Friday
9:00 AM – 6:00 PM (EST)
Our customer care team strives to respond to all inquiries within 1–2 business days.
Order Assistance
If you are contacting us regarding an existing order, please include the following information:
✔ Order Number
✔ Full Name Used During Checkout
✔ Email Address Associated With The Order
✔ Brief Description Of Your Inquiry
Providing these details helps us locate your order more efficiently and provide faster assistance.
Product Questions
Looking for more information about our jewelry?
Our team is happy to assist with questions regarding product details, materials, care instructions, sizing, and styling recommendations to help you find the perfect piece.
Jewelry Care & Support
To help your jewelry maintain its beauty and quality, we are always available to provide guidance on proper care, storage, and usage recommendations.
We're Here To Help
Whether you are searching for a meaningful gift, adding a new piece to your collection, or need assistance with an order, our team is always happy to support you.
Thank you for choosing Novethique™.
We appreciate the opportunity to be part of your special moments and look forward to serving you.